See Loyalty and Risk on Every Ticket
Know which orders are your best customers, which used rewards, and which might be risky—before you hand anything across the window.
Loyalty in the Flow of Work
Outbites surfaces loyalty details right where you’re looking—inside each order and in the active queue.
- Points & rewards: see points earned, redeemed, and discounts applied for every order.
- Tier at purchase: know if someone is a first‑timer or a top‑tier regular at a glance.
- Use this data to decide where to focus upgrades, surprise freebies, or special invites.
Risk Engine for Chargeback Protection
Every online order runs through a risk engine that scores behavior and payment details in real time, so you can spot “order now, dispute later” moves before food leaves the window.
- Risk levels: orders are labeled Low, Review, or High based on signals like manual card entry, high-value tickets, first‑time customers, IP/phone/email velocity, and more.
- Chargeback pattern: manual card + over your threshold + no order history is always forced to High, since that’s the classic “order big, dispute later” scam.
- Approval rules: you can require manual approval for Review and/or High orders so staff knows when to check ID, confirm last 4 digits, or decline.
On the order card you see the risk badge, total, and customer details in one glance—so you can decide how to handle it before touching the ticket.
You can also include a perforated risk section at the bottom of each receipt. Tear it off after verifying ID so the kitchen never has to think about fraud.
